Frequently Asked Questions

Is there an age requirement?

Yes, all attendees have to be 18+ on or before the date of the events. IDs will be checked at check-in and when you go through security upon entry to the event. 

 

Where/When is the event/What is included in my ticket?

Please visit the event's page for more information about the event and tickets. 

 

Something came up and I can no longer attend the event. Can I get a refund?

All ticket sales are final and nonrefundable. However, if you're no longer able to attend, you're welcome to resell your ticket(s) safely, fairly (no upselling allowed), and securely through Tixel up to one month before the event (third-party platform fees may apply).

Tixel resale for each event will open a couple of weeks after tickets go on sale.

Here are the steps that you would need to take to list and sell your ticket(s):

  1. On a computer, locate your ticket email and click "view ticket"
  2. On the page that opens up, click "Download PDF" to download a PDF version of your ticket
  3. Go to the event page on our website and click on the Tixel resale button
  4. Follow Tixel's prompts to upload your ticket PDF and set up the rest of your listing
  5. Wait for someone to bid for your ticket

Please note that you are fully responsible for your own refunds and refunds are not guaranteed. Tixel listings and refunds will close one month prior to the event date and we will not be able to process any additional refunds. 

 

What is the dress code?

All of our events have a formal dress code unless otherwise stated—Even though formal dress code sometimes calls for cocktail dresses, we ask that you wear floor length gowns and nice suits. Please refer to the event pages for event-specific dress codes. We reserve the right to turn guests away at the door if they don't adhere to the event's specific dress code. 

 

I don't have anyone to go with, can I go solo?

Absolutely! We create a ticket holder Discord for each event so you can make friends beforehand <3

 

Where do we find the photos and videos from the ball?

Please give our photographers at least 2-3 weeks after the event to sort through and edit all of their photos. We send out a google drive link with all of the photos from the ball once they're delivered to us! VIP portrait photos take about a month/month and a half to be sent out. We appreciate your patience!