Frequently Asked Questions

Is there an age requirement?

Yes, all attendees have to be 18+ on or before the date of the events. IDs will be checked at check-in and when you go through security upon entry to the event. 

 

Where/When is the event/What is included in my ticket?

Please visit the event's page for more information about the event and tickets. 

 

Something came up and I can no longer attend the event. Can I get a refund?

All ticket sales are final, and tickets are non-refundable. If you are unable to attend, we may assist with transferring your ticket to someone on our waitlist, provided one is available. Please note:

  • Certain tickets are non-transferable (this will be specified on the ticket page).
  • Transfers are not guaranteed and depend on the availability of a waitlist.
  • A waitlist will only open once tickets are sold out, and event sell-out is not guaranteed.
  • The transfer waitlist closes one month prior to the event date. After the deadline has passed, no more waitlist transfers will be facilitated. Please reach out to us if you would like to transfer the tickets to someone you know at any time. 

To ensure a smooth transfer process, do not attempt to resell tickets without informing us. Unauthorized resales may result in the new ticket holder being unable to check in. We enforce this policy to protect our attendees from scalping.

 

What is the dress code?

All of our events have a formal dress code unless otherwise stated—Even though formal dress code sometimes calls for cocktail dresses, we ask that you wear floor length gowns and nice suits. Please refer to the event pages for event-specific dress codes. We reserve the right to turn guests away at the door if they don't adhere to the event's specific dress code. 

 

I don't have anyone to go with, can I go solo?

Absolutely! We create a ticket holder Discord for each event so you can make friends beforehand <3

 

Where do we find the photos and videos from the ball?

Please give our photographers at least 2-3 weeks after the event to sort through and edit all of their photos. We send out a google drive link with all of the photos from the ball once they're delivered to us! VIP portrait photos take about a month/month and a half to be sent out. We appreciate your patience!